Comcast Technical Support for Sunrise Mountain Village

Comcast is the cable and internet service provider for Sunrise Mountain Village. We’ve compiled some basic information about Comcast to assist you with problem solving.

***On May 1st, the new  Comcast Community Bulk Cable TV Agreement went into effect for SCA and Lodges.  While the channel line-up in the new agreement is substantially the same as the previous agreement, HBO is no longer a provided service as it was exchanged with high definition (HD) reception.

Owners who have been receiving HD reception will no longer pay a separate fee for that service. If you receive/received an HD bill after May 1st, please reach out to Comcast via (855) 638-2855 to request a refund.

Owners currently receiving standard definition that wish to take advantage of the included HD service must visit the Comcast Service Center in Rutland and trade their standard cable equipment for HD equipment. This exchange is free of charge and can be completed at any time.

Service or billing trouble?
Comcast requires to speak with each unit owner directly. Comcast will not discuss any individual service or billing questions with Sunrise staff so the homeowner must call the bulk services contact number: (855) 638-2855. Sunrise Mountain Village’s Comcast bulk account number: 8773 50 038 0008877

To Check the signal for Comcast

  • On the small boxes, if the green light is flashing twice, it most likely needs to be activated. Call the Comcast number that appears on the TV screen.
  • Use the remote and press the info button and hold 15 seconds. Scroll down to the Tuner Status and press ENTER. If the signal is reading -50, there is a signal (wiring) problem. -18 to +20 is good.

To Upgrade Your Current Service Only
If you wish to upgrade to receive DVR, HBO, internet or any other up-gradable services, you will need to call Comcast at the above phone number to schedule additional services.

Looking for a channel list guide? – Click here to download the Killington,VT channel list or check the program listings at: http://tvgo.xfinity.com/tv-listings#

Visiting Comcast – Rutland Location
If you plan to go to the Comcast location in Rutland, the phone number is (802) 222-0576.

Directions to Comcast Service Center in Rutland

Take Rte 4 towards Rutland

Turn RIGHT on Park Lane(just past the Sugar & Spice restaurant)

Continue on Park Lane. The road turns into Post Road. Continue on Post Road until your reach the traffic light/intersection on Route 7 (Main Street)

Turn LEFT at the traffic light onto Route 7

Travel approximately 1/3 mile. The Comcast Service Center will be on your right.

 

GPS Address: 299 N Main St,  Rutland, VT 05701