Comcast Technical Support for Sunrise Mountain Village

Comcast is the cable and internet service provider for Sunrise Mountain Village. We’ve compiled some basic information about Comcast to assist you with problem solving.

***On February 21, 2019 the new Comcast Community Bulk Cable TV Agreement went into effect for SCA.  The service remains the same as the previous agreement, including two cable connections and high definition. 

Service or billing trouble?
Comcast requires to speak with each unit owner directly. Comcast will not discuss any individual service or billing questions with Sunrise staff so the homeowner must call the bulk services contact number: (855) 638-2855. Sunrise Mountain Village’s Comcast bulk account number: 8773 50 038 0008877

To Check the signal for Comcast

  • On the small boxes, if the green light is flashing twice, it most likely needs to be activated. Call the Comcast number that appears on the TV screen.
  • Use the remote and press the info button and hold 15 seconds. Scroll down to the Tuner Status and press ENTER. If the signal is reading -50, there is a signal (wiring) problem. -18 to +20 is good.

To Upgrade Your Current Service Only
If you wish to upgrade to receive DVR, HBO, internet, phone or any other up-gradable services, you will need to call Comcast at the above phone number to schedule additional services.

Looking for a channel list guide? – Click here to download the Sunrise channel line up or check the program listings at:


Comcast Service Center in Rutland

Address: 299 N Main St,  Rutland, VT 05701

Phone: (802) 222-0576

Directions: Take Rte 4 towards Rutland

Turn RIGHT on Park Lane(just past the Sugar & Spice restaurant)

Continue on Park Lane. The road turns into Post Road. Continue on Post Road until your reach the traffic light/intersection on Route 7 (Main Street)

Turn LEFT at the traffic light onto Route 7

Travel approximately 1/3 mile. The Comcast Service Center will be on your right.

299 N Main St,  Rutland, VT 05701

If you plan to go to the Comcast location in Rutland, the phone number is (802) 222-0576.