SUMMER SEASON AT SUNRISE
SEASONAL BANNER
We recently updated our slide show banner on the front page. Please enjoy the spring and summer pictures taken at Sunrise. We would be interested in updating banners with pictures taken by you over the summer months. Please send your photos to office@sunrisevt.com.
This summer many of our posts will be about maintenance and community construction updates. The topics may not be relevant to your association, but could be a good source of information to you and family members here at Sunrise. For example, we have an update on Comcast for Condo and Lodges owners; this information would be very helpful to Topridge homeowners who have individual accounts with Comcast.
COMCAST – Sunrise Condos and Lodges
There has been a flurry of Comcast issues this past quarter. A few months ago, Comcast tightened up their customer service policies. The Sunrise office wishes to assist you in every way to solve Comcast issues, however, Comcast now requires personal information to resolve billing, equipment upgrades, returns, and changes to address.
A few months ago, several homeowners were being charged for an additional DTA box. According to the Sunrise bulk account contract with Comcast, homeowners are entitled to one full-feature box, and two DTA (digital transmission adaptor) boxes. That billing problem was resolved by April. Still, billing problems and service problems are occurring.
Please refer to the Comcast Tech Support page, located on the right side navigation bar, under the association logos, and select the Tech Support page. This document contains phone numbers and the Sunrise bulk account number. When you call Comcast billing or service, immediately indicate that you are a bulk account customer with Sunrise. They will either be able to assist you, or transfer you to a bulk account representative. Once you are with correct customer service rep, you can then proceed with your service or billing issue.
Please contact Comcast for the following issues:
- No service
- Upgrading to a HDTV box
- Upgrading to a HDTV/DVR box
- Ordering more than 1 full-feature box
- Ordering more than 2 DTA boxes
- Adding wireless internet
- Adding a phone line
- Change of address
- Closing your account due to moving. A service tech will have to retrieve your equipment, and the new homeowner will have to order equipment.
- New homeowner setting up service.
Contact us if Comcast is scheduled to come to your unit for service so we can provide a key and keep a record of Comcast service calls for possible future reference.
VALVE REPLACEMENT REMINDER – SUNRISE CONDOS
It’s so easy to forget about heating issues during the hot summer months, but we still need to remind Sunrise Condo homeowners about scheduling inspections and possible replacements for your unit heat system zone valves. If you have the old “Macon” valves, you need to be aware that these valves are not being manufactured and replacements are not an option. The electric wiring for these valves is not compatible with any contemporary replacements, so a new control board is also required. We strongly suggest initiating the upgrade before the cold winter months are upon us. A.L. Bellimer and Dead River are well-versed in this project and are prepared to provide an estimate for your unit. Please feel free to contact us for more details or suggestions.
TOPRIDGE BOARD MEETING
A Topridge board meeting is scheduled for Wednesday, June 19th at 2:30 pm. If you are interested in attending this tele-conference board meeting, contact Kate or Rich for agenda and attendance.
DUPLEX PAINTING SCHEDULE – TOPRIDGE
Trim and siding repairs have been completed on the exterior of building #35 in advance of painting, which is scheduled to begin Monday, June 10th. This work will proceed to #36 and we hope to complete #34 – #39 by the end of this season.